Information Technology Specialist

Resourceful, results-driven IT professional with notable success in a broad range of IT initiatives while participating in analysis, implementation and support of procedures and business objectives. Excel at providing support to development/management staff during systems analysis, project management and software development of client systems.Hands on experience in a wide range of technology aspects including: electronics technology (8yrs), computer hardware(9 Years), computer networks (5 Years) and computer software development (C, C++, VB6, VBa, .NET - 4 Years) and support. Have outstanding attention to detail, with the ability to learn quickly and troubleshoot difficult issues. I am a definite team player. Prior unrelated technical(electronics), management and sales experience.

Areas of Expertise:

· Network Systems
· Computer Hardware/Software
· Electronics Technology
· Research and Development
· Troubleshooting

Technical Proficiencies:

Languages: .NET(VB, C#, C++), Unmanaged (C, C++), VB6, VB, VBa, T-SQL,Shell Scripting, HTML, PERL, Java, Java script, PHP, CSS.
Platforms: Windows 9x/NT/2000/XP/Vista/7/Server 2000, 2003. Familiar with Linux/Unix.
Networking: TCP/IP, Banyan, IPX/SPX, Ethernet, Token Ring, VPN, SSH, PGP.
Tools: MSSQL Server 2000, 2005, 2008 SQL Query Analyzer, SQL Profiler, Visual Studio 6 – 2003 – 2005 – 2008, SQL Enterprise Manager, SQL Query Analyzer, SQL Profiler Enterprise Manager.
Electronics Related: Oscilloscope, Huntron Tracker, DMM, Hot Air Rework Station, Solder/De-solder Station and Universal Chip (EEPROM) Programmer.

Professional Experience:

CSC Group, Strongsville, Ohio
Business Healthcare – Programmer/Analyst

Recruited initially to support CSC’s custom healthcare data/image MSSQL/repository software installed at client sites. Promoted to the technical/development department programming healthcare payment posting/screen scraping and client applications.

· Screen Scraping, Integration to Healthcare Windows/Mainframe payment posting systems Sorian, Reflections and IDX (C++)
· 835, 837 File Processing/Balancing (VB6, C#)
· Data Replication/Synching solution EMC Replistor Data Repository solution EMC’s Application Extender/Web Extender and MSSQL 2003, 2005.
· Maintained and created new VDO programs (Variable Data Output) written in VBa.
· Coded a .net (VB) program, by special customer request, for file processing at client site(s).
· Coded other support related programs (C++, C#, VB 6) to assist with client issues or requests for assistance as they arose.
· Created or assisted in the creation of DTS, Triggers packages for SQL Server at client sites.
· Assisted with developing specifications for network, Windows server/workstation and Microsoft SQL server for clients and internally.
· Hardware administration, configuration and troubleshooting both remotely and at client sites.
· Shell scripts for many clients.
· Traveled with staff to client sites and assisted with installation and configuration of a new server including installation/configuration of Phoenix (image/data repository), EMC’s Replistor, Application Extender and Web Extender.
· Traveled to client site(s) and assisted with analyzing the existing environment to create supporting documentation for upgrading both their infrastructure and software.
· Team player providing technical assistance across product lines/departments whenever requested.

ACR Computers, Deland, FL
Assiatant Manager

· Assist General Manager/Senior Engineer with day to day operations for one of the largest computer repair companies in Central Florida.
· Provide technical assistance to production/repair crew which included laptop/PC/Monitor component level repair.
· Perform production repair, onsite service calls (including network) and laptop repairs.
· Assist with acquisition of new business accounts by performing network surveys and network checkups, ultimately supplying customers with complete infrastructure/network packages.
· Assisted in the creation of an invoice-reconciliation program which resulted in capturing an average of $5,000 per month in vendor overcharges.

Always Sharp, Orlando, FL
Office Manager/IT Director/Trainer

· Install and maintain computer systems and software.
· Train employees on the proper use of equipment and software.
· Assist with theservice department by servicing client food preparation equipment.

Bob Dance Dodge, Longwood, FL
Business Development Center Manager

· Manage internet/phone center averaging 100 units sold per month.
· Manage incoming internet leads and phone sales.
· Responsible for direct customer interaction, including problem resolution with ultimate customer satisfaction outcome.
· Assist with the maintenance of computer equipment.
· Proficient with Reynolds & Reynolds, Dealer Link, Higher Gear, Web Control, cars.com Sales Center. Thurston’s Used Cars Maitland, FL Web Coordinator and Sales
·Direct customer interaction including sales, finance approval, delivery and follow up.
·Design and maintain web page.
· Act as a liaison to outsourced web authoring company for design of prototype web page.

Intellitec, Deland, FL
Electronics Test Engineer

· Construct, troubleshoot, calibrate, adjust, test, and maintain equipment, components, devices, and fixtures.
· Conduct tests and develop report data.
· Debug Visual Basic test programs, develop and/or modify products and equipment.
· Use a variety of methods, sequences, and setups to inspect or test specific equipment or product, making modifications, adjustments and replacements as necessary.

Bike Works, Orlando, FL
Manager

· Responsible for all business operations including purchasing, supervising of employees.
· Oversee the building, troubleshooting, and repair of all mechanical components on bicycles.
· Responsible for maintaining computerized store database and providing ultimate customer satisfaction.

2E Electronics, Orlando, FL
Electronic Bench Tech

· Repair consumer electronic equipment at the component level of TVs, VCRs, Camcorders, Audio equipment, Microwaves, Two-way communications Equipment, etc.

Hytec Dealer Services, Orlando, FL
Manager/Electronic Bench Tech

· Troubleshoot, test, and repair business equipment including digital/surface mount and solid state PC boards at the component level.
· Hire, train and supervise technical staff for branch office.
· Provide technical assistance to field technicians for national and international copier companies.
· Utilized many different types electronic test/rework equipment.

Cablevision of Central FL, Orlando, FL
Service Technician

· Responsibilities included the Installation, maintenance and repair of CATV systems.

Credentials:

· Mid-Fla Tech - Electronics Technology 1989

· CompTia A+ Certified Professional ID# COMP001005225842 2006

· Microsoft Certified Professional Developer (MCPD) 2010